No Man’s Sky Refunds Being Offered Beyond Two-Hour Limit
No Man's Sky

[Update 8/28/2016: A notice has been posted up on the No Man’s Sky Steam page indicating there are no special exemptions for the refunds of No Man’s Sky, as reported by PC Invasion. Nevertheless, the site notes that if you are still unsatisfied with your purchase and have exceeded two hours of play, feel free to use the ticket system.]

[Original article:] Reports are starting to come in across a number of websites and from various users claiming that they’ve been able to get refunds for No Man’s Sky no matter the amount of time they invested into the game.

The Inquisitr has one of the most detailed and thorough articles about the series of events leading up to the game’s release, the disappointment by fans, and the news about the refunds being offered for those who have played the game for more than two hours.

However, as reported by TechRaptor, you cannot get refunds for No Man’s Sky using the automatic refund method. The automatic method limits your playtime to two hours, thus denying anyone who has more than two hours on their account from getting a refund for the game.

However, on the Steam discussion thread, user Whewlad! points out that you should not use the automatic refund system to get a refund for No Man’s Sky, but instead use the support ticket system. He explains in the thread titled “Steps Necessary For Refund: Read This!”…

“The automated system is just that. Automated. If you are past what it considers the ‘ Refund Point ‘, which is two hours, you will not recieve a refund. But, with the current announcement by Steam, you may recieve a refund for this game, for ANY REASON, should you go through the support ticket system itself, type out your request for a refund, and send it in.”

Many outlets are reporting that getting a refund for No Man’s Sky from Sony (for those who purchased it through the PlayStation Store) is quite difficult. However, Amazon and GameStop are accommodating some gamers on a case-by-case basis.

A similar thing happened with Batman: Arkham Knight, where the game seemed to stay perpetually broken and Warner Bros., simply offered to refund gamers even though the two hour limit had most certainly expired.

(Main image courtesy of AlexSpeed)


Billy has been rustling Jimmies for years covering video games, technology and digital trends within the electronics entertainment space. The GJP cried and their tears became his milkshake. Need to get in touch? Try the Contact Page.

  • savaze

    I went for the refund on steam using the ticket system over the weekend and they finally responded today with this message:

    Thank you for inquiring about a refund for No Man’s Sky. There has been some recent confusion in the community about Steam refunds for this title. Our standard refund policy continues to apply to No Man’s Sky, and playtime continues to matter when refunding the product.

    We’ve reviewed your playtime and unfortunately you do not qualify for a refund.

    Please review our refund policy here:

    I had a little over 4 hours playing it. I liked the premise of the game that they were showing, but I was sold snake oil, and it was my fault for buying into it. I liked a lot of aspects of the game Spore, and what they were showing reminding me of that experience. I’m not saying that Spore is an amazing game, but it created a story and an experience getting to that story that was free form and a bit unique for the time. NMS doesn’t have that, it has all the boring grinding from MMO’s of old without any of the payout. They used false advertising and blatant lies to sell the game. Sony even had an extremely aggressive campaign going after anyone talking about NMS on Youtube, regardless of the type of content – they even actively went after the guy who was effectively the head of the NMS fan club. I wasn’t paying much attention to the hype train beforehand – to my regret, but it shows that Sony knew what they had on their hands and were trying to control all media outlets for the week before through after the 1st day of release. I hope someone goes after them with a lawsuit.

    • Unfortunately, not everyone is getting through with their reviews. There’s some threads explaining some ways to write persuasively in getting a refund. Most of the ones who said they managed to get theirs was due to crashing and not being able to play the game. But yeah, there’s no guarantee that sending in a ticket will result in them giving a full refund.

  • Joe Keller

    It’s not even the hype so much as the recorded lies that the developer figure head spouted over and over. He lied on national media several times knowing that he was lying. For that, refunds should be given to all customers who request it. I bought the game primary to search for other players, even if it took me years. To me that adventure, no matter how tedious, would been worth it. Now I know that I’ll never find another player because it’s been proven to be completely false.

  • Gorgon

    Not sure what people expected from a team of 15 indie devs who never had any experience with space sims or survival games. Then again, the way they pretty much straight up lied about game content and mechanics is simply staggering. The empty silence after release does not help this situation one bit. Hello Games royally fucked up with this one.

    • LurkerJK

      The project was pushed to front and center by Sony and the media during the last 3 E3s, they also “upgraded” the price to AAA price, i think its understandable for the less informed to expect 60usd level product.

      Sean Murray is a pathological liar that is deservedly compared with Molyneux, i imagine many of the features he lied about were in the game or planned at some point but he had no shame to axe them all out before release, either because they were not working properly, half baked or a very probable “the ps4 couldnt handle them” (i am willing to bet that this is the reason for many design choices like the limited squadron size, lower animal count, pop ins, etc etc, Sony made them sign a PC parity agreement for sure)

      the cherry on top is that he now seems intending on selling the promised features as additional DLC, good luck with that

  • Hawk Hopper

    Another game with huge amounts of hype that didn’t even come close. I’m not sure what it was besides hype that had people so crazy for this game. I guess none of them had played a randomly generate space survival Early Access game, but a lot of those games have crafting, making shelters, making your own ship, etc.

    • FlamingoJet

      It is not the hype and I’m tired of seeing comments like this.

      They flat out fucking lied in interviews and reports. They are still using said lies to sell their product.

      That is the whole issue.

      • Hawk Hopper

        You’ll continue to see comments about how gamers got so caught up in hype that they became blinded to what a game will actually be, then they’ll flail about screaming how they’ve been lied to about ten million times.

        • FlamingoJet

          We were lied to mate, are you not aware of the huge, source backed, reddit post exposing these lies?

          • Hawk Hopper

            Gamers get lied to and lied to lied to and it seems like they forget that fact and buy games that have been hyped up again and again and then act shocked that the game and the hype were built on lies. At this point, it shouldn’t be surprising that game marketing is a bunch of lies. Git gud.

          • FlamingoJet

            And yet for some reason, you used the word HYPE.

            As in, it was the gamer’s fault they were lied to and not that cunt Shawn.

          • Hawk Hopper

            It’s the fault of gamers for believing these lies time and time again and acting shocked when another game they bought or pre-ordered turned out to be another pile of shit. If people are dumb enough to keep believing E3 “gameplay” footage and the press hyping a game to an absurd degree, that’s on them at this point.

          • FlamingoJet

            Get off your high horse, mate and stop looking down on people just cause you didn’t get shafted.

          • Hawk Hopper

            I’m not looking down at anyone. I’m looking at everyone else on their high horses and thinking “some people are too smart for the hype.”

          • FlamingoJet

            You are acting like you are better because you didn’t get caught up in it.

            Stop it.