Patreon users – both patrons and content creators – made their disdain known loud and clear that they did not like Patreon’s new monetary fee of 2.9% plus $0.35 that rolled out on December 7th, 2017. The service fee was supposedly designed to give content creators more money but it came at the expense of higher fees for patrons.
This service fee resulted in lots of patrons – especially at the $1` and $2 tier – completely giving up on using Patreon, which in turn cost a lot of content creators their monthly intake. Well, now Patreon’s CEO, Jack Conte, has issued an apology via a new blog post that was published on December 13th, 2017, where he stated…
“We’ve heard you loud and clear. We’re not going to rollout the changes to our payments system that we announced last week. We still have to fix the problems that those changes addressed, but we’re going to fix them in a different way, and we’re going to work with you to come up with the specifics, as we should have done the first time around. Many of you lost patrons, and you lost income. No apology will make up for that, but nevertheless, I’m sorry. It is our core belief that you should own the relationships with your fans. These are your businesses, and they are your fans. “
So one of the things that they’re changing is that they’ve recognize that aggregation is highly valued among content creators, and that content creators should “own the business decisions” when it comes to service fees to their patrons.
The changes didn’t go over too well with a lot of people, hence the backtracking.
Patreon was already in hot water when they started cracking down on artists making “fringe” material for adults. This put caution flags over the heads a lot of artists who were being supported through the service because they could be targeted by certain groups who don’t like the art they produce, resulting in a lot of ill-will toward the company when certain content creators had to either close up shop or change the content they produced.
A lot of talk popped up on social media and within discussion threads following Patreon’s most recent change, with some users saying they’re switching over to Hatreon.
Once you get a stable following of users, it’s always difficult to maintain growth but very easy to lose it.
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