Sony’s move to bring to cessation the global retailer keys for digital products has become a lot more clear now that they’ve introduced a 14-day refund return window for digital goods. Gamers were originally worried that Sony was attempting to scuttle the PlayStation brand by removing the ability to purchase digital keys from various retailers, but it appears the move was to consolidate digital key distribution so that they could maintain control over the new refund policy.
The refund news went live over on the PlayStation website, where they announced that refunds for all digital goods is available for PlayStation Network users.
There are caveats to the refunds, however. You cannot request refunds on content that you stream or download. So the refunds are only available for products you have not accessed, as detailed on the FAQ page…
“After purchasing this type of content through PlayStation™Store, you have 14 days from purchase to request a refund to your wallet on PlayStation™Network. If you started to download or stream the purchased content you are not eligible for a refund unless the content is faulty.”
Refunds are also made available for pre-order purchases as well, and refunds will be eligible for any purchase made less than 14 days before the release, as well as up to 14 days after the date of purchase.
Sony also has refunds for DLC, PlayStation Plus, PlayStation Now, Spotify, PlayStation Music, and PlayStation themes, avatars, and other add-ons.
They explain how subscription refunds work, stating…
“For subscription services, your refund amount based on how much you have used the service. For example, if you buy a PlayStation™Plus 12-Month Membership and request a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage, etc. If you purchase a subscription service from PlayStation Store, you are purchasing an ongoing subscription with recurring fees that will continue until you cancel it. While you can cancel a subscription service at any time, the service continues to the end of the that billing period. Cancellation or turning off your auto-renewal, will stop future payments of the subscription fees but, beyond the initial 14-day cancellation period, you will not receive a refund for payments already made.”
And finally, you will not be able to refund PlayStation Vue subscriptions, but you can cancel at any time.
All in all, it looks like where one door closed another opened… in a big way. Not being able to purchase digital game keys from retailers is a bummer, but being able to get refunds on digital products is a nice fumble recovery.
Sony appears to have taken some hints from Valve as far as refund policies are concerned, and there’s absolutely nothing wrong with that. Now if only someone at Sony can address the PS4 censorship policies.
(Thanks for the news tip zac za)